Hacking & Paterson

Property Factors Act 2011

Posted on: August 4th, 2012 by admin No Comments


The Property Factors (Scotland) Act 2011 aims to protect homeowners by providing minimum standards for property factors. It will apply to all residential property and land managers whether they are private sector businesses, local authorities or housing associations. All provisions of the Act will come into force by 1 October 2012.

The act has three main parts:

  1. It creates a compulsory register for property factors;
  2. A Code of Conduct outlining minimum standards of practice for factors; and
  3. A new statutory dispute resolution mechanism, to be known as the Homeowner Housing Panel.

Hacking & Paterson contacts

Posted on: May 10th, 2012 by admin No Comments


The telephone number is 0141 248 5693 while the email address is info@hackingandpaterson.co.uk. The web site has contact information with a list of emergency numbers to be used when the concierge is not on duty. Likewise the following numbers should only be used when the concierge is not on duty:

QR code for H&P

vCard for H&P

  • Lift repairs are handled by Kone on 0800 652 0692.
  • For car park gates problems call Lowland Ensor on 01698 376 444.
  • The door entry systems are handled by Walker Security Systems on 0845 225 0600.
  • For fire alarm callouts call Protec on 0870 907 1710 quoting 5791.